Privacy notice
We are committed to safeguarding the privacy of our service users in accordance with our obligations under the Data Protection Act 2018 (DPA) and the General Data Protection Regulations (GDPR) which came into force on 25 May 2018.
This privacy notice sets out:
It does not apply to information about our employees or volunteers.
Shopmobility Watford (Reg Charity No. 1017812), Ground floor, CitiPark Church Car Park, Watford, Herts, WD18 0BU, is the Data Controller for the personal information we process.
This privacy notice sets out:
- Why we are able to process your information.
- What purpose we are processing it for.
- If you have to provide it to us.
- How long we retain it.
- Whether we share your personal information.
It does not apply to information about our employees or volunteers.
Shopmobility Watford (Reg Charity No. 1017812), Ground floor, CitiPark Church Car Park, Watford, Herts, WD18 0BU, is the Data Controller for the personal information we process.
How do we get information?
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We may also receive personal information indirectly:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- You have made an enquiry to us.
- You have registered with us to use our service.
We may also receive personal information indirectly:
- It was provided to us by a registered service user for use as an emergency contact.
- A third party forwards your personal information to us, where we are requested to respond directly to you.
Who we may share your data with.
We do not share your information with any third parties for the purpose of direct marketing.
We do not share your information with any third parties for the purpose of direct marketing.
- Where there is a legal requirement to do so. For example a court order.
- In the event of an accident or claim we may share information with our insurers and / or CitiPark (the company managing Church car park).
- Anonymised usage and monitoring data with Watford Borough Council.
Make an enquiry
We will need to collect enough information from you to answer your enquiry, which may include your personal data. If you contact us by phone we will not normally take any personal information, unless you are booking a scooter, but we may take notes.
If you contact us via email, web form, or post we'll need a name & return address for a response.
The legal basis we rely on to process your personal information is Article 6(1)(a) of the GDPR - consent.
We will need to collect enough information from you to answer your enquiry, which may include your personal data. If you contact us by phone we will not normally take any personal information, unless you are booking a scooter, but we may take notes.
If you contact us via email, web form, or post we'll need a name & return address for a response.
The legal basis we rely on to process your personal information is Article 6(1)(a) of the GDPR - consent.
- We do not normally retain this information beyond responding to your request.
Registering to use our service
We must collect certain personal data, to meet our business and insurance requirements to be able to provide you with the service.
We will create a computer and paper record of your registration, which will also record when and what equipment you have used. It may also include other relevant information including (but not limited to) - use of long term loan scheme, complaints, damage to equipment, outstanding payments, reason for restriction / banning from service.
The legal basis we rely on to process your personal information is Article 6 (1)(f) of the GDPR - legitimate interest.
If you provide us with your ethnicity and gender information, this is classed as special category information the legal basis we rely on to process it is Article 9 (2)(g) of the GDPR, which relates to public task and the safeguarding your fundamental rights, and Schedule 1 Part 2(6) of the DPA which relates to statutory and governmental purposes.
Watford Borough Council (WBC) have a legal duty to collect this information under the Equalities Act 2010, in respect to any funding they provide. The statistical information we provide has been anonymised before it is supplied to WBC.
Children and young people
We must collect certain personal data, to meet our business and insurance requirements to be able to provide you with the service.
We will create a computer and paper record of your registration, which will also record when and what equipment you have used. It may also include other relevant information including (but not limited to) - use of long term loan scheme, complaints, damage to equipment, outstanding payments, reason for restriction / banning from service.
The legal basis we rely on to process your personal information is Article 6 (1)(f) of the GDPR - legitimate interest.
If you provide us with your ethnicity and gender information, this is classed as special category information the legal basis we rely on to process it is Article 9 (2)(g) of the GDPR, which relates to public task and the safeguarding your fundamental rights, and Schedule 1 Part 2(6) of the DPA which relates to statutory and governmental purposes.
Watford Borough Council (WBC) have a legal duty to collect this information under the Equalities Act 2010, in respect to any funding they provide. The statistical information we provide has been anonymised before it is supplied to WBC.
- We retain your registration and usage information until; you request we cancel your registration, you have not used the service for two years, or we are notified of your death.
- The special category form is destroyed once the information has been transferred to the database only.
- Daily summary and long term loan forms are retained for one year.
- Banned users - We generally retain your details for a minimum of six years.
Children and young people
- We will not collect, store or process your personal details if you are under 13 years of age; unless we have the express permission from someone with parental responsibility to do so.
Purchase of mobility scooters
We sell secondhand scooters on behalf of Meadow Mobility. When a sale is made we need to collect certain personal data, to be able to record the purchase, notify Meadow Mobility of the sale.
The legal basis we rely on to process your personal information is Article 6 (1)(f) of the GDPR - legitimate interest.
We sell secondhand scooters on behalf of Meadow Mobility. When a sale is made we need to collect certain personal data, to be able to record the purchase, notify Meadow Mobility of the sale.
The legal basis we rely on to process your personal information is Article 6 (1)(f) of the GDPR - legitimate interest.
- We retain this information for six years.
Website
We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
We and our website host may collect data about use of our website and services ("usage data"). We do this by using Google Analytics, the usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use.
This information is only processed in a way which does not identify anyone. The legal basis for this processing is Article 6(1)(f) of the GDPR - legitimate interest.
We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
We and our website host may collect data about use of our website and services ("usage data"). We do this by using Google Analytics, the usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use.
This information is only processed in a way which does not identify anyone. The legal basis for this processing is Article 6(1)(f) of the GDPR - legitimate interest.
Third Party Website Links and Features
Shopmobilitywatford.org contains links to and features from other websites. This privacy notice does not cover the the privacy practices of third party websites or features.
Shopmobility Watford is not responsible for the privacy policies and/or practices of third parties. When linking to another Site or using a third party service, you should read the privacy policy on that site or service. To the extent certain third party website features are available on the Shopmobility Watford website, the following terms apply:
Shopmobilitywatford.org contains links to and features from other websites. This privacy notice does not cover the the privacy practices of third party websites or features.
Shopmobility Watford is not responsible for the privacy policies and/or practices of third parties. When linking to another Site or using a third party service, you should read the privacy policy on that site or service. To the extent certain third party website features are available on the Shopmobility Watford website, the following terms apply:
- Twitter
- We use a Twitter widget (provided by Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA) to enable users to easily share content found on shopmobilitywatford.org by sending a Tweet via their Twitter account. By using this widget, the web pages you viewed will be connected with your Twitter account and disclosed to other users. This includes the sharing of certain information with Twitter. Please see Twitter's privacy policy at https://twitter.com/privacy for more on the type of information tracked by Twitter via this feature - in particular, the section titled "Widget Data", and your respective control rights.
- Facebook
- Facebook Like Button: We use a Facebook Like button social plug-in (provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA) to enable our website users to easily "Like" content found on Shopmobilitywatford.org, and thereby share this content with their Facebook Friends.
- Whenever you view a page of our website containing such plug-in, your browser establishes a direct connection to the servers operated by Facebook. As a result, the content of the social plug-in is transferred by Facebook directly to your browser and embedded in the website being shown. If you visit our website whilst signed into your Facebook user account, information concerning your visit will be transferred to Facebook and Facebook can assign your visit to our website to your account.
- Please note that a data transfer is triggered already when you visit our website, irrespective whether you interact with the plug-in. Information arising from interaction with the Facebook plug-ins (such as by clicking the Facebook “like” button or by leaving a comment) will be directly transferred to and stored by Facebook. To prevent this you must log out of your Facebook account before visiting our website. Please refer to Facebook’s privacy policy at http://.facebook.com/privacy/explanation.php for more information on the purpose and scope of data collection and data analysis undertaken by Facebook as well as your options to modify settings and how to protect your privacy.
- Acorn Stairlifts
- We use an Acorn Stairlifts web form (provided by Acorn Mobility Services Ltd, Telecom House, Millennium Business Park, Station Road, Steeton, West Yorkshire, BD20 6RB) to allow visitors to request further information directly from Acorn Starlifts.
- This form contains a reference which identifies Shopmobility Watford as the referring agent, to allow the payment of a referral fee if a product is subsequently purchased.
- Shopmobility Watford do not have access to the information you send, we will only know a referral has been made. Please refer to Acorn's privacy policy at https://www.acornstairlifts.co.uk/info/privacy-policy
- Give as you live
- We use a Give as you live web donation form (provided by Give as you Live Ltd, Basepoint Business Centre, Crab Apple Way, Vale Business Park, Evesham, Worcestershire, WR11 1GP) to allow visitors to make a secure online donation to Shopmobility Watford.
- This form contains a reference which identifies Shopmobility Watford as the recipient.
- Shopmobility Watford do not have access to the information you send (unless you give consent to Give as you live to share your details), we will only know a donation has been made. Please refer to the Give as you live privacy policy at https://www.giveasyoulive.com/privacy
Information About Your Rights
You have rights under data protection law we are required to make you are of. The rights available to you depend on our reason for processing your information.
You have rights under data protection law we are required to make you are of. The rights available to you depend on our reason for processing your information.
- Right of access: You have the right to request copies of your personal information.
- Right of rectification: You have the right to request the correction of inaccurate Personal Data. You can also ask us to complete information you think is incomplete.
- Right to erasure: You have the right to request erasure of Personal Data under certain circumstances.You can read more about this right here.
- Right to restriction of processing: You have the right to request us to restrict the processing of your Personal Data under certain circumstances.You can read more about this right here.
- Right to object to processing: You have the right to object to processing if we are able to process your information because the process is in our legitimate interests. You can read more about this right here.
- Right to data portability: This only applies to information you have given us. You have the right to request that we transfer the information you you gave us to another organisation, or give it to you. The right only applies if we are processing information based on your consent or contract and the processing is automated.You can read more about this right here.
- We have one month to respond to you.
- You may exercise any of your rights in relation to your personal data by written notice to us or by emailing [email protected] or completing our online contact form.
Right to complain to the Information Commissioner's Office (ICO)
If you consider that our processing of your personal data infringes the applicable data protection laws. You can exercise this right by contacting the ICO on 0303 123 1113 or via their website https://ico.gov.uk/
If you consider that our processing of your personal data infringes the applicable data protection laws. You can exercise this right by contacting the ICO on 0303 123 1113 or via their website https://ico.gov.uk/
Data Retention
We delete or anonymize your Personal Data as soon as it is no longer required for the purposes we have collected it as outlined in this Privacy notice, unless further processing or storage of your Personal Data is necessary in order to comply with a respective legal obligation.
We delete or anonymize your Personal Data as soon as it is no longer required for the purposes we have collected it as outlined in this Privacy notice, unless further processing or storage of your Personal Data is necessary in order to comply with a respective legal obligation.
Amendments
We may update this policy from time to time by publishing a new version on our website and in the reception area.
You should check occasionally to ensure you are happy with any changes to this policy.
We may update this policy from time to time by publishing a new version on our website and in the reception area.
You should check occasionally to ensure you are happy with any changes to this policy.
Use of cookies by Shopmobility Watford
You can read more about how we use cookies on our Cookies page.
You can read more about how we use cookies on our Cookies page.
Page updated 23/04/2019
